Complaints

Last updated 29 September 2026.

1. Complain to us

1.1

This is the complaints process section 164A of the Data Protection Act 2018 asks for, as the Data (Use and Access) Act 2025 amended it. We acknowledge your complaint by email as soon as you send it, well inside the 30 days the Act allows, look into it, and tell you the outcome.

1.2

2. Complain to the Information Commission

2.1

You do not have to come to us first. You can complain to the Information Commission at ico.org.uk/make-a-complaint or on 0303 123 1113, before or after telling us.

3. Other things you might want instead

3.1

A copy of your data, a correction, or deletion: email info@tryparaph.com, and we answer within one month. The privacy page lists your rights.

3.2

A document you think is a scam: use the report link at the bottom of the signing page, or email info@tryparaph.com.

3.3

Something not working: email info@tryparaph.com.